Man and Van Kentish Town Terms and Conditions

These terms and conditions set out the basis on which Man And Van Kentish Town provides removal, delivery, transport, collection, and related carrying services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. The purpose of this page is to explain the service clearly and fairly, so that both parties understand what is included, what is excluded, and how issues are handled if they arise.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating the man and van Kentish Town service. References to “you” and “your” mean the customer, the person booking the service, and where applicable any person acting on the customer’s behalf. These terms apply to domestic and commercial work unless a separate written agreement states otherwise.

1. Booking process
Bookings are usually made after an enquiry and a quotation based on the details supplied by you. To provide an accurate quote for a man and van service, we may ask for information such as the collection and delivery addresses, access conditions, item descriptions, approximate volumes, parking constraints, floor levels, and whether loading assistance is required. Any quote is based on the information given at the time and may change if the job details differ materially from what was described.

A booking is confirmed only when we accept it and, where required, any deposit or prepayment has been received. Confirmation may be given verbally, by email, text, or other written format. It is your responsibility to check that the date, time, addresses, and service requirements are correct. If any information is incomplete or inaccurate, we may revise the booking, adjust the price, or refuse the job if it cannot be completed safely or within the agreed scope.

We reserve the right to refuse any booking at our discretion, including where the requested work is outside our capacity, requires specialist equipment, appears unsafe, involves prohibited goods, or would breach the law. If a quote is based on hourly rates, the final charge will reflect the time spent on the job, including reasonable travel between collection and delivery points where stated in the quote. Any waiting time, additional stops, or extra handling requested on the day may also be chargeable.

2. Customer obligations
You must ensure that the items to be moved are ready for collection at the agreed time and that all relevant access arrangements are available. This includes accurate parking information, gate codes, lift availability, and any other details that affect the efficient performance of the service. Where help is needed, you must ensure that adequate assistance is available unless we have expressly agreed to provide full loading and unloading support.

You are responsible for removing or securing loose parts, draining liquids where appropriate, and protecting items that may be fragile, hazardous, or likely to leak. Unless agreed in writing, we do not dismantle or reassemble furniture, disconnect appliances, or move items that require specialist handling. If such work is requested, it will be carried out only if it is safe, lawful, and within our competence, and additional charges may apply.

3. Payments
All prices are quoted in pounds sterling unless otherwise stated. Payment terms will be set out at the time of booking or in the quote. We may require a deposit to secure the booking and the balance may be due before, during, or immediately after the completion of the service. For some jobs, payment must be made in full in advance. Accepted payment methods may include bank transfer, card payment, or cash, depending on what has been agreed.

If payment is not made when due, we may suspend or cancel the booking and reserve the right to recover any unpaid sums. Late payments may incur reasonable interest or administrative charges where permitted by law. Any estimate given before the job is completed is not a fixed invoice unless expressly stated. If the work takes longer than planned due to customer-related factors, the final amount may increase accordingly.

4. Cancellations and changes
If you need to cancel or amend a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether vehicles or staff have already been allocated, and whether the job is due to take place during a period of high demand. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation does not give us reasonable time to reallocate the slot.

If you change the booking details after confirmation, we may need to revise the quotation, the scheduled time, or the number of operatives or vehicles required. Significant changes on the day may be treated as a new booking. If we are unable to complete the job because of missed access, incorrect addresses, lack of parking, unsafe conditions, or the customer’s failure to be present when required, we may charge a wasted journey fee or waiting time.

We may also cancel or suspend the service if weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or events beyond our reasonable control make performance impractical or unsafe. In such cases, we will use reasonable efforts to rearrange the service, but we are not liable for indirect losses arising from the cancellation or delay, provided we have acted reasonably.

5. Liability and limitations
We will exercise reasonable care and skill in providing the service. However, our liability is limited to loss or damage caused directly by our negligence or breach of these terms. We are not responsible for pre-existing damage, items that were inadequately packed, hidden defects, fragile contents, or damage caused by the inherent nature of the goods. This includes scratches, dents, breakage, scuffing, or splitting where the item was already vulnerable or unsuitable for transport.

Where possible, we may use blankets, straps, and other standard protective equipment. However, the customer remains responsible for ensuring that furniture, electronics, artwork, glass, and other delicate items are suitably packed and protected unless we have expressly agreed to provide packing services. We do not accept liability for loss of data, software, digital contents, or business interruption. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Claims for damage, loss, or shortage should be reported as soon as reasonably possible and in any event within a reasonable time after completion of the service. You must allow us a fair opportunity to inspect the items and investigate the issue. If we agree that we are responsible, our remedy may be limited to repair, replacement, or a reasonable monetary settlement, at our discretion and subject to the law.

6. Waste regulations and prohibited items
Where our service includes disposal, clearance, or removal of unwanted items, all waste handling must comply with UK waste regulations. We operate as a responsible man and van Kentish Town service and expect customers to provide accurate descriptions of items to be collected. Waste must be classified correctly, and we may refuse any load that appears to contain hazardous, illegal, or improperly described materials. The customer must tell us in advance if any items may be considered controlled waste, electrical waste, or special category waste.

We will only transport and dispose of waste in accordance with applicable laws and accepted duty-of-care obligations. This may require records, receipts, or transfer notes for certain collections. The customer must not place hazardous substances, asbestos, chemicals, batteries, gas bottles, medical waste, oils, solvents, or other restricted items in any load unless we have specifically agreed in writing and confirmed that lawful handling arrangements are in place. If such items are discovered unexpectedly, we may stop the work immediately and charge for any time or costs incurred.

It is your responsibility to ensure that items for disposal belong to you or that you have authority to arrange their removal. You must not ask us to dispose of stolen goods, counterfeit items, or anything that would be unlawful to transport or discard. If a collection includes waste that requires a permit, specialist carrier status, or a regulated transfer process, we may request additional details before accepting the booking. Any attempt to conceal restricted waste may result in cancellation and may be reported to the relevant authorities where required by law.

7. Delays, access, and operational matters
Times stated for arrival or completion are estimates unless expressly guaranteed in writing. While we will make reasonable efforts to arrive on time, we cannot be responsible for delays caused by traffic, roadworks, weather, accidents, vehicle issues, or circumstances outside our control. If access is difficult, restricted, or delayed, waiting charges may apply and the timing of subsequent jobs may be affected. You should ensure that the property is accessible and that any keys, permits, or passes required for entry are available when needed.

If parking charges, congestion fees, tolls, ferry costs, or similar road-related costs apply to the job and were not included in the quote, they may be added to the final invoice where reasonable and properly evidenced. We may move items through communal spaces, stairs, lifts, or narrow access routes only where safe and practical. If an item is too large, too heavy, or otherwise unsuitable for the access route, we may refuse to move it unless alternative arrangements are made. The customer must take reasonable steps to protect floors, walls, and doorways if the environment is particularly sensitive.

8. General provisions and governing law
We may assign or subcontract parts of the service where necessary, provided this does not materially reduce the standard of service promised. Any failure by us to enforce a provision immediately does not mean we waive our right to rely on it later. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. These terms form the entire agreement between the parties in relation to the service, unless varied in writing.

These terms and any non-contractual disputes or claims arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless the law requires otherwise. By booking the service, you confirm that you have read, understood, and agreed to these Man and Van Kentish Town terms and that you are authorised to accept them on behalf of any other person involved in the booking. Any reference to written notice includes email or other electronic communication where reasonably appropriate.