Man and Van Kentish Town Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Kentish Town provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing us to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual or business that orders or receives services from Man and Van Kentish Town.

1.2 Services means man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us to perform the Services.

1.4 Goods means the items, belongings, furniture, equipment, or materials that you ask us to move, handle, or transport.

1.5 Working Day means Monday to Friday, excluding public holidays in England and Wales.

2. Scope of Services

2.1 We provide man and van and general removal services, including local and regional moves, collection and delivery of items, and related handling of Goods.

2.2 Unless expressly agreed in writing, our Services do not include dismantling or reassembly of complex furniture or equipment, disconnection or reconnection of appliances, or specialist handling of fragile, high-value, or hazardous Goods.

2.3 We reserve the right to refuse to move, handle, or transport any Goods that we reasonably believe are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to our Vehicle, equipment, personnel, or other Goods.

3. Booking Process

3.1 Bookings may be made by completing our booking form or by providing the requested details to us by other agreed means. A booking is not confirmed until we have accepted it and provided written or clearly recorded confirmation.

3.2 When making a booking, you must provide accurate and complete information, including:

a. Collection and delivery addresses.

b. Access details at each property, including floor levels, lifts, parking availability, and any restrictions.

c. Approximate inventory of Goods to be moved.

d. Preferred dates and times for the Services.

e. Any special handling requirements or Goods of unusual size, weight, or value.

3.3 Our quotation and allocation of resources are based on the information you provide at the time of booking. If the actual work differs significantly from the information provided, we may adjust the price, change the Vehicle or team size, or in extreme cases refuse to complete the Service.

3.4 You are responsible for obtaining any necessary permits or authorisations required for parking, loading, or unloading at the collection and delivery addresses unless we have expressly agreed in writing to arrange these.

4. Quotations and Pricing

4.1 Quotations may be provided based on hourly rates, fixed prices, or a combination of both, as specified in our communication with you.

4.2 Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of Vehicles and staff on the requested date.

4.3 Our quotation may be revised if:

a. The information you provided at the time of booking was incomplete or inaccurate.

b. The move involves additional floors, long carry distances, or difficult access that you did not declare.

c. Additional services are requested or required on the day, such as packing, waiting time, or extra pick-up or drop-off points.

d. The duration of the move exceeds the time originally estimated due to factors outside our control, such as traffic, delays in gaining access, or Goods not being ready to move.

5. Payments

5.1 We may require a deposit or full pre-payment to secure your booking. The amount and due date for any deposit will be stated at the time of booking.

5.2 Unless otherwise agreed, any balance of the price is payable immediately upon completion of the Services on the same day.

5.3 Payment methods will be confirmed during the booking process. You must ensure that you have the means to pay on the day of the move.

5.4 If payment is not made when due, we may:

a. Charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

b. Retain Goods in our possession until all outstanding sums have been paid.

c. Refuse to unload or continue with the Services until payment is made.

5.5 All prices are quoted in pounds sterling and include or exclude VAT as expressly stated in the quotation. If VAT applies, it will be charged at the applicable rate in force on the date of the invoice.

6. Cancellations and Changes

6.1 If you wish to cancel or rearrange your booking, you must notify us as soon as possible. Cancellation charges may apply, depending on the notice given.

6.2 As a general guideline, cancellation fees are as follows:

a. More than 7 days before the scheduled date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.

b. Between 2 and 7 days before the scheduled date: up to 50 percent of the quoted price may be charged.

c. Less than 2 days before the scheduled date or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 If you need to change the date, time, or scope of the Services, we will make reasonable efforts to accommodate your request, subject to availability. Additional charges may apply if the change results in increased time, distance, or resources.

6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, our liability will be limited to refunding any deposit or pre-payment you have made for the affected booking, or rescheduling the Services by agreement with you.

7. Your Responsibilities

7.1 You are responsible for:

a. Ensuring that all Goods are properly packed, secured, and ready for loading at the agreed time, unless packing services have been agreed as part of the booking.

b. Removing or securing any loose parts, fixtures, or fragile components.

c. Clearly labelling any items or boxes that require special handling or contain fragile Goods.

d. Being present or arranging for an authorised representative to be present at collection and delivery addresses to provide access, instructions, and confirmation of completion.

e. Ensuring adequate and lawful parking for the Vehicle, including obtaining any required permits.

f. Complying with all applicable laws and regulations, including those relating to hazardous materials, waste, and restricted items.

7.2 You must not ask our staff to undertake any work that could reasonably be considered unsafe or outside the agreed scope of the Services.

8. Items We Do Not Accept

8.1 Unless we have agreed in writing, we do not carry or handle:

a. Hazardous, flammable, explosive, or illegal materials.

b. Perishable goods or food that may spoil.

c. Live animals, plants requiring special care, or biological materials.

d. Cash, jewellery, financial documents, deeds, securities, or other high-value items.

e. Items of exceptional value, including fine art, antiques of high value, or collections, unless declared and agreed in writing.

8.2 If any such items are included without our knowledge or consent, they will be moved at your sole risk, and we accept no liability for loss or damage to them.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service unless specifically agreed as part of a separate arrangement.

9.2 We will not remove or dispose of household, construction, or commercial waste unless this has been expressly agreed in advance and is carried out in compliance with relevant waste carriage and disposal rules.

9.3 You must not load the Vehicle with items that are classified as controlled or hazardous waste without our prior written consent and without providing all required documentation.

9.4 Where we agree to take items for disposal or recycling, we will use appropriate licensed facilities. You remain responsible for ensuring that the items presented for disposal are lawful and safe to handle.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods is subject to the limitations in this section.

10.2 We will not be liable for loss or damage that arises from:

a. Your failure to adequately pack, secure, or protect Goods.

b. Normal wear and tear, minor marks, or scratches that may occur during handling.

c. Inherent defects or pre-existing damage in the Goods.

d. Atmospheric or environmental conditions such as damp, mould, or changes in temperature.

e. Instructions or actions by you or your representatives that we reasonably advised against.

10.3 Our total liability for loss of or damage to Goods shall not exceed a reasonable cost of repair or replacement, subject to any monetary limits specified in our quotation or supporting documents. If you require higher levels of cover, you must notify us in advance so that we can discuss additional protection or insurance options, if available.

10.4 We will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

11. Claims and Time Limits

11.1 You must inspect the Goods and the premises as soon as reasonably possible on completion of the Services.

11.2 Any visible loss or damage to Goods or property must be reported to our team before they leave the delivery address, and noted in any completion record where applicable.

11.3 Any claim for loss or damage must be notified to us in writing within 7 days of completion of the Services, providing reasonable details of the loss, damage, and supporting evidence.

11.4 If you do not notify us of a claim within the specified time, we may not be able to investigate your claim properly, and our liability may be reduced or excluded.

12. Access, Parking, and Delays

12.1 You are responsible for ensuring adequate access for the Vehicle at all relevant locations. If access is restricted or unsuitable, we may need to use smaller Vehicles, increase the duration of the work, or in some cases be unable to complete the Service. Additional charges may apply.

12.2 You must ensure that any parking arrangements, permits, or fees required for the Vehicle are in place. We are not responsible for fines or penalties arising from your failure to arrange lawful parking or from instructions you give that require us to park unlawfully.

12.3 We are not responsible for delays caused by factors outside our reasonable control, including traffic conditions, road closures, accidents, weather, delays in gaining access to premises, or Goods not being ready. Where such delays occur, additional waiting time may be chargeable at our standard hourly rates.

13. Insurance

13.1 We maintain standard business and vehicle insurance appropriate for a removal service provider. Details of our insurance cover are available on request.

13.2 You are responsible for arranging any additional insurance you may require for high-value Goods, special risks, or indirect losses that are not covered or are excluded under these Terms and Conditions.

14. Data Protection and Privacy

14.1 We collect and process personal information relating to your booking and the provision of Services, including your name, address, and contact details.

14.2 We will use your personal information to manage your booking, provide the Services, handle payments, and communicate with you. We may also retain records for accounting, legal, and operational purposes for a reasonable period.

14.3 We will take reasonable steps to protect your personal information and will not sell or share it with third parties except where necessary to perform the Services, comply with legal obligations, or with your consent.

15. Complaints

15.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible so that we can address your concerns.

15.2 We will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period.

16. Variations

16.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force on the date we confirm your booking.

16.2 Any variation to these Terms and Conditions will only be valid if agreed in writing by an authorised representative of Man and Van Kentish Town.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By confirming a booking with Man and Van Kentish Town, you acknowledge that you have read, understood, and agree to these Terms and Conditions.



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Hire our man and van Kentish Town for the cheapest prices going!

When you hire our man and van Kentish Town service, you'll want to make sure you're getting the very best price for your job. We're able to offer fantastic prices without a compromise in the quality of our work. So when you're planning your house move, be sure to pick up the phone and speak to one of our man with a van experts today. Well guide you through our process, assess your requirements, and arrange a suitable time for our company to come to your property and help you with that all important house move!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kentish Town Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 76 Highgate Rd
Postal code: NW5 1PB
City: London
Country: United Kingdom

Latitude: 51.5544810 Longitude: -0.1444250
E-mail:
[email protected]

Web:
Description: Our man and van services in Kentish Town, NW5 are the order of the day! Jump to the phone and contact us! Get your special offer now!
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